Meta has paused gross sales of the Meta Quest 3 Elite Strap with Battery at retail, reportedly over a charging defect affecting some clients, in accordance with Street to VR. Meta instructed the outlet that it’s not recalling the defective machine however is working to ship out up to date replacements to affected clients and retailers.

For round a month, customers had been sharing their issues with their Elite Strap with Battery, which offers a further few hours of battery life to the Quest 3 VR headset on Reddit and Meta Group Boards.

Some clients reported that the battery standing wouldn’t flip inexperienced even after round 5 hours of being plugged in, whereas others complained that it could cost for a number of seconds after which disconnect itself.

On a thread with related complaints on the Meta Group Boards, Meta Quest Help acknowledged the problem and mentioned, “We’ve seen some individuals having hassle with their Meta Quest 3 Elite Strap with Battery not being acknowledged by the headset or not charging.”

They added, “We’re comfortable to assist look into this with anybody having hassle, and we advocate contacting our help staff right here so we will take a more in-depth look.”

Meta confirmed with Street To VR that the problem was firmware-related.

The Meta retailer web page and retailers Finest Purchase and Amazon have made the $130 accent unavailable for buy; nevertheless, we did see that Wal-Mart and GameStop are nonetheless promoting them in the intervening time. So, if you happen to plan on shopping for the accent, train warning and maybe wait till the restock.

We now have additionally reached out to Meta for a touch upon the problem in addition to for a timetable on when the Elite Strap with Battery will probably be obtainable on the market once more on the Quest 3 retailer web page and different main retailers. Within the meantime, Meta is directing people to its help web page for anybody who owns a defective Elite Strap in an effort to get a substitute.